You asked: Why is my meter rejecting my token?

WHY DOES MY METER REJECT TOKENS? This may result from using the wrong meter number when vending, a faulty meter or change in tariff index. The customer is required to visit any of our nearest customer care units or contact us through our contact channels(helplines, social media & live chat) for immediate assistance.

Why is my token saying reject?

Token Reject Error

The Electricity Credit Token entered into the meter is wrong.

Why is my meter not accepting token?

Possible Reasons for invalid token. The meter serial number on the token doesn’t match the physical meter number on the meter. The tariff index on the token is not the same as the tariff index programmed into the meter. The supply group code that the token was made on differs to the supply group code in the meter.

Why is my prepaid meter saying reject?

You haven’t activated your meter account

So, to activate your meter, simply request for an activation code from your distribution company. Once you get this code, load it in the format given to you before loading your token. And that’s the end of ever getting a reject error.

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How do I reset my prepaid electricity meter?

Press the I key followed by 008. The consumption and number of days are displayed on the meter. The day and consumption counters will be reset by pressing the i key twice.

How can I unblock my token meter?

Step 1. Have the C.I.U (token meter) connected to a wall socket and switched on. Step 2. Press 59698686 followed by meter number then press Ok.

Why is my prepaid electricity meter blocked?

Meter Blocked? – It does occur that a meter is blocked by a municipality’s credit control. This means that the municipality prevents your meter from making a prepaid purchase until the block is lifted. To have this lifted the client needs to sort this out with the municipality.

How do you fix error 30 on a prepaid meter?

When this happens it results in the meter showing an “ERROR-30” when you try to load prepaid units.

If this happens:

  1. Unplug the keypad and plug it into a different power outlet socket that is closer to the main distribution board.
  2. Unplug all the appliances near the keypad.

How do you enter a token on a prepaid meter?

The meter token is what you use to load the Prepaid Meter. When you have your token, go to your Prepaid Meter, open the card door of your unit and insert the meter smart card. Then enter the PIN code that is on your token and voila – your digital power consumption device is recharged.

What do I do if my prepaid meter is not working?

Start resolving error 30 on your prepaid meter by switching off your meter and your mains switch. Keep your meter off for a few minutes. Now turn the meter on and retry feeding in your tokens. If you keep getting error 30, then it is time to lay your hands off the meter and contact a technician from your municipality.

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How do I report a faulty prepaid electricity meter?

At present, the Electricity SMS service is for problems such as faults in the house supply, faulty street lights, pre- paid meter faults and cable theft. You can also phone 0860 220 440 or email

Why is my KPLC token not loading?

Solution 1: Ensure you plug in your meter to the socket (not extension). If this fails, look for RECHARGEABLE batteries, plug in to the socket. Solution 2: Ensure that the CIU cable is not faulty by using another CIU cable then plug it back to the socket.

Why is my meter number invalid?

The customer’s meter number was not entered correctly OR it is not registered with the Municipality. They need to contact their municipality to have it registered. If it is an Eskom meter number, you can still do a Blind Vend for the customer.