Data collected on the TraceTogether Token will be automatically deleted after 25 days, on a rolling basis (i.e. Day 1 data will be automatically deleted on Day 26).
How do I know if my TraceTogether token has battery?
If you see a blinking red light, this indicates the battery is low. If there is no light, your Token needs to be replaced too. A blinking green light* indicates that your Token is working. Ensure your TraceTogether Token is working, and stay protected from COVID-19.
How long does TraceTogether token battery last?
The Token’s battery is expected to last 4 to 6 months and is non-rechargeable. You can visit any Community Centre/Club (CC) to replace your Token when the battery is low. This is indicated by a red blinking light on your Token.
How can I check my TraceTogether token is working?
When the Token is functioning properly, the green light will be blinking once every minute. If you see a red, blinking light, this means the Token is faulty. Please call the hotline at 6973 6511 or email firstname.lastname@example.org for assistance.
Is TraceTogether token a must?
We would like to explain that for TraceTogether Token, similar to SafeEntry with NRIC, check-out is encouraged but not mandatory. We understand that some businesses and venues do not provide check-out options at their exits.
Can we change TraceTogether token battery ourselves?
If your Token is faulty, or out of battery, replacement is free. Remember to bring along your old Token and ID when you are getting your new one. If you have lost your Token, the first replacement is free but subsequent replacements are chargeable at $9 per Token.
Which CC can change token?
You can visit any Community Centre/Club (CC) to replace your Token. Please bring along your Token and original ID with barcode for the replacement.
Where can I replace my token battery?
You can replace your faulty or out-of-battery Tokens at vending machines located in CCs and selected malls. If you are a Singaporean or Permanent Resident who is collecting a Token for the first time, you can choose to have it delivered by post.
How do I check my TraceTogether token history?
How to check your SafeEntry History
- Go to the TraceTogether App.
- Go to the ‘History’ tab.
- View your SafeEntry history.
What is change token?
A change token is a general-purpose, low-level building block used to track state changes.
Can you collect TraceTogether token for my family?
Collection on behalf of family members
Members of the public can collect tokens on behalf of their family members by producing their identity documents. Those who wish to check where the TraceTogether tokens will be distributed can go to the TokenGoWhere website for details on collection sites and timings.
Why is my prepaid meter rejecting token?
WHY DOES MY METER REJECT TOKENS? This may result from using the wrong meter number when vending, a faulty meter or change in tariff index. The customer is required to visit any of our nearest customer care units or contact us through our contact channels(helplines, social media & live chat) for immediate assistance.
Can I use both TraceTogether app and token?
Can I use the TraceTogether App and Token together? There is no need to use both the TraceTogether app and token together, as they perform the same function of gathering your Bluetooth proximity data.
What happens if you forget to check into SafeEntry?
If you forgot to perform a SafeEntry check out, there is nothing to worry about. SafeEntry check outs are not mandatory. Moreover, you will be automatically checked out of a venue if your records have remained for a prolonged period of time. SafeEntry check outs are only encouraged but are not mandatory.
What is TraceTogether only SafeEntry?
TT-only SE is a form of SafeEntry check-in mode. … At TraceTogether-only SafeEntry venues, you’ll need to present your TraceTogether App or Token, and use it to do SafeEntry check in. This ensures that all visitors have TraceTogether activated, to better protect you in higher-risk places.
Can foreigners use TraceTogether?
All travellers will be required to utilise the TraceTogether app, or obtain a TraceTogether token during their stay in Singapore. Children aged 6 years or younger in the current calendar year are exempted from the TraceTogether requirement.